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It’s as simple as a phone call…

According to numerous studies, contact lens dropout hovers around 15%.1-6 Although patients may have trouble with their contact lenses, sometimes it is unknown if and when contact lens drop out occurs. Perhaps a patient does not return for a follow-up visit or never orders contact lenses.   

A prospective study by Emma Cooney and Philip Morgan from the University of Manchester evaluated if a follow-up call could impact contact lens success. One hundred neophyte contact lens patients were enrolled in the study from a commercial practice setting (Specsavers). The test group was comprised of 50 patients that received a follow-up call. The control group was comprised of 50 patients that did not receive a call.

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Young G, Veys J, Pritchard N, Coleman S. A multi-centre study of lapsed contact lens wearers. Ophthalmic Physiol Opt. Nov 2002;22(6):516-527.

Richdale K, Sinnott LT, Skadahl E, Nichols JJ. Frequency of and factors associated with contact lens dissatisfaction and discontinuation. Cornea. Feb 2007;26(2):168-174.

Rumpakis J. New Data on Contact Lens Dropouts: An International Perspective. Review Optom. 2010;147(11):37-42.

Dumbleton K, Woods CA, Jones LW, Fonn D. The impact of contemporary contact lenses on contact lens discontinuation. Eye Contact Lens. Jan 2013;39(1):92-98.

Cooney E & Morgan P. The impact on retention figures of the introduction of a comfort call during a contact lens trial. Poster, BCLA Conference, June 2017.

Melissa Barnett OD, FAAO, FSLS
Dr. Melissa Barnett is a Principal Optometrist at the UC Davis Eye Center in Sacramento. She is an internationally recognized key opinion leader, specializing in anterior segment disease and specialty contact lenses. Dr. Barnett lectures and publishes extensively on topics including dry eye, anterior segment disease, contact lenses and creating a healthy balance between work and home life for women in optometry. She is a Fellow of the American Academy of Optometry, a Diplomate of the American Board of Certification in Medical Optometry (ABCMO) and serves on the Board of American Optometric Association (AOA) Cornea and Contact Lens Council, Women of Vision (WOV), Gas Permeable Lens Institute (GPLI), Ocular Surface Society of Optometry (OSSO) is Immediate Past President of The Scleral Lens Education Society (SLS). Dr. Barnett is a spokesperson for the California Optometric Association and a guest lecturer for the STAPLE program. She was awarded The Theia Award for Excellence for Mentoring by Women in Optometry (WO) in 2016.

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