It’s as simple as a phone call…
According to numerous studies, contact lens dropout hovers around 15%.1-6 Although patients may have trouble with their contact lenses, sometimes it is unknown if and when contact lens drop out occurs. Perhaps a patient does not return for a follow-up visit or never orders contact lenses.
A prospective study by Emma Cooney and Philip Morgan from the University of Manchester evaluated if a follow-up call could impact contact lens success. One hundred neophyte contact lens patients were enrolled in the study from a commercial practice setting (Specsavers). The test group was comprised of 50 patients that received a follow-up call. The control group was comprised of 50 patients that did not receive a call.
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Schlanger J. A study of contact lens failure. J Am Optom Assoc. 1993;64(3):220-224.
Pritchard N, Fonn D, Brazeau D. Discontinuation of contact lens wear: A survey. ICLC. 1999;26:157-162.
Young G, Veys J, Pritchard N, Coleman S. A multi-centre study of lapsed contact lens wearers. Ophthalmic Physiol Opt. Nov 2002;22(6):516-527.
Richdale K, Sinnott LT, Skadahl E, Nichols JJ. Frequency of and factors associated with contact lens dissatisfaction and discontinuation. Cornea. Feb 2007;26(2):168-174.
Rumpakis J. New Data on Contact Lens Dropouts: An International Perspective. Review Optom. 2010;147(11):37-42.
Dumbleton K, Woods CA, Jones LW, Fonn D. The impact of contemporary contact lenses on contact lens discontinuation. Eye Contact Lens. Jan 2013;39(1):92-98.
Cooney E & Morgan P. The impact on retention figures of the introduction of a comfort call during a contact lens trial. Poster, BCLA Conference, June 2017.