Babyboomers are aging, and they have high expectations for their vision. They want to see everything and are more willing to pay for it. As premium surgeries continue to increase and expectations continue to be set high, we need to be sure we are ready to answer their questions and develop relationships with surgeons who are highly skilled at delivering what the patients’ expect.
To that end, there are certain things that those in refractive and/or comanagement situations that do to keep our day moving smoothly. I have recently had a few days that were not so smooth when patients were upset after they had surgery.
We use informed consent and extensive preoperative discussion, modern preoperative measurements, and advanced surgical techniques to ensure happy outcomes. Despite all this, surgical complications occur and we have to manage these patients. In most cases, these complications are mild and non-vision threatening. Thankfully, the most common reason to be upset is residual refractive error which the patient perceives as blurry vision. Patients may quickly become frustrated, angry or depressed when complications occur. Managing these patients while maintaining healthy patient and comanagement relationships can be challenging.
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